Refund Policy

Refund Policy

Love your personalized product or your money back.

Because our products are custom-made, we do not offer refunds for buyer’s remorse or incorrect personalization details provided by the customer.

We gladly replace or refund orders that arrive defective, damaged, or incorrect.

Photo proof is required for all refund or replacement requests.

We proudly offer an Unlimited Day Guarantee.

Shipping Policy

Orders are typically processed within 3–5 business days.

Most orders arrive within 7–10 business days after shipment.

Estimated delivery dates are not guaranteed, but we do our best to meet the timelines shown.

We are not responsible for delays caused by carriers, weather, customs, or incorrect addresses.

If your order arrives damaged, send photo proof and we will replace it at no cost.

Contact Details

Gibbs Monogram

A brand of Gibbs Commerce LLC

141 Traction St #2147

Greenville, SC 29611

support@gibbsmonogram.com

864-387-4595

Effective Date: February 6, 2026